Our aim is to retain our customers by providing exceptional service, while offering the best audio products from around the world. All the products we recommend and advertise on our site are, in our opinion, worthy of professional recording studios â€“ whatever the level. However, when it comes to audio, tastes are subjective and we really don’t want you spending lots of cash on something you don’t like; so we will, in most circumstances, refund you within 30 days of purchase for any reason, and try to help find the right thing for you.
Please be aware that much of the gear listed on our site is boutique hand-made stuff. And due to the huge variety of choice available these days, some units are sold just once a year… and sometimes even less frequently than that!
With this is mind, if you aren’t 100% sure you want the thing you’re buying, and would like to use our 30 day refund guarantee to test something, we ask you to please contact us first, just to make sure that you’re not ordering something that isn’t available under this scheme. There are some products that we just can’t take back, like some rare boutique outboard, many headphones, cables, accessories and most software licenses; but usually these are fairly easy to demo first.
Special order items also can not be returned. Under special order, we mean products that are not listed on our website, gear that is modded, products that were specifically ordered/imported/build for you, or products that you have demo’d from us before deciding to purchase.
Speaking of which, the reason we own lots and lots and lots of demo kit, is so we can help find you the right piece before you purchase. So if you’re not sure what you want, please contact us. We can either line up a demo so you can make sure you’re making the right choice, or we can confirm that what you’re buying is eligible for a full refund within 30 days.
A re-stocking fee will apply.